BUSINESS MANAGEMENT
Our business management courses can be tailored to your specific training needs. From effective business communication, operations management and organisation behaviour through to consumer relationship management, marketing, sales management and >>>more
TOURISM MANAGEMENT
For businesses in the tourism industry, training your staff is essential in maintaining and growing your business. We train your staff in all areas of tourism as well as hospitality management, clubs marketing, delivering quality tourism service, the importance of 5As in the tourism industry >>>more
HOTEL MANAGEMENT
The hotel industry is the gateway to Australia's booming tourism industry. We can assist in training your team in hotel management, supervision and service skills through to sales and marketing, front office and house keep management. We also train in the restaurant business and >>>more
The Institute of Knowledge Management is passionate about helping you retain your most valuable asset - your staff - and boosting your business success.
We do so by providing personalised business management training to help you and your team develop and expand your skills and knowledge.
And you don’t have to leave the office. We deliver training programs to workplaces throughout Sydney.
Drawing on his extensive industry experience at some of the most prestigious universities, governments and businesses in the world, Dr Sam shares his knowledge in hospitality, tourism, sales and marketing, customer service and human resource management through a range of courses.
By helping businesses build employee/employer relationships through training and education, The Institute of Knowledge Management boosts employee performance, productivity and creative thinking.
But the benefits of staff training don’t stop there.
Research has shown that businesses which offer staff training have a reduced employee turnover and recruitment costs. There are fewer help customer service and desk calls. Staff need less supervision and take less downtime yet display a better attitude, ethics, leadership and reduced conflict.
In short, well trained staff are more likely to be happier, stay longer and be more loyal.